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Frequently Asked Questions
What is an eSIM?
Which devices support eSIMs?
How do I activate an eSIM data plan?
Can I make calls with the eSIM?
Can I use my eSIM as a hotspot?
Can I cancel the plan?
Is there a data limit on unlimited plans?
How do I activate the eSIM at my destination?
How long is the plan valid?
How long can I recharge the eSIM after use?
How is the payment processed?
Why is an email address required?
How secure is my eSIM?
How can I reach customer service?
In which countries/networks does the eSIM work?
Are there roaming fees?
Does an eSIM consume more battery?
Can I switch between multiple eSIM profiles?
Can I use an eSIM and a physical SIM at the same time?
How can I monitor my data usage?
Can I top up my data volume?
Is the plan automatically renewed?
What should I do if the eSIM is not working?
What happens if I lose my device?
Frequently Asked Questions & Answers – Your support at PingSIM™