Dispute Resolution

Online dispute resolution pursuant to Art. 14(1) ODR Regulation:

The European Commission provides a platform for online dispute resolution (ODR).

You can find the platform at https://ec.europa.eu/consumers/odr.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Authorities may submit requests, unless other contact channels have already been established, to the following email address: dsa@techtrade-solutions.de